Samsung confirms investigation of Note 8, S8 battery issue

Users in certain parts of the world are reporting Note 8 and S8 units going dead after a full discharge.

The flagship smartphones are bleeding cutting technology for the prices they are offered. However, all of them bog down in the power source department. Recently, we have heard about Apple throttling older iPhones to elongate the life of their batteries. And now, Samsung has been in the news for battery issues in their flagship Note 8 and S8 models.
It is not the first time that Samsung has been in trouble with the batteries on its phones. In 2016, Samsung had a disastrous episode with the Galaxy Note 7 that ended up exploding due to faulty batteries. The Note 7 was eventually pulled off the market. The current case related to Samsung batteries is different though (one that doesn’t end ruining beautifully crafted smartphones). Several Galaxy Note 8, as well as Galaxy S8/S8+ owners, have been reporting their phones to not respond once the batteries discharge to zero per cent. Despite plugging in the charger, the phones are not charging, preventing them from booting up. In short, the phones are just becoming unusable.

However, this is Samsung, which means that the users get a reply from the company if anything goes wrong. Therefore, in response to a foreign publication, the company said, “Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices.”

As the company said, nothing can be said about the incident until Samsung’s investigation finishes. It can possibly be some units been affected by this issue in certain parts of the world. As WinFuture points out, most of these complaints came for areas where the temperatures have been falling drastically, which means that the issue could be similar the one that Apple faced a few years ago with its iPhones that failed to operate optimally in extreme weather conditions. As of now, nothing can be derived from the situation until the investigation concludes. If you are one of the unlucky Note 8/S8/S8Plus users, then it is advisable to hold on until the company clarifies.